Sabre Vietnam Joint Stock Company is a subsidiary of Vietnam Airlines Corporation. For more information about Sabre Vietnam, please visit the website: http://www.sabretn.com.vn/

Job Title and Location:

Job Title: Customer Care Staff

Location: Hanoi

13th Floor, Plaschem Building, 562 Nguyen Van Cu, Long Bien District, Hanoi

Job Description:

• Receive customer requests for Vietnam Airlines services through hotline/email/social media.
• Process customer requests according to specialized procedures: Perform booking, seat changes, pricing, quoting, ticket issuance, exchange, refund; upgrade/downgrade seats; extend ticket validity, change flight dates; handle flight schedule changes, provide information about products, services, and policies of Vietnam Airlines.
• Regularly update policies, regulations, and information about products and services of Vietnam Airlines.
• Report job performance results after each working session.

Qualification Requirements:

• Age: From 18 to 30 years old.
• Education: Graduated from College level or higher.
• Minimum English proficiency: TOEIC 500, IELTS 4.5, TOEFL iBT: 53, CBT: 153, Paper 477 (with at least 6 months validity).
• Health: Good, without disabilities, speech impediments.
• Responsible, diligent, willing to learn, attentive to partners and customers.
• Priority given to candidates who have participated in training courses for using airline ticketing and reservation systems or have experience in customer care in the aviation industry, and have worked in contact points with customers in the product chain of airlines.

Salary, Income, and Benefits:

• Monthly salary for entry-level employees ranges from 7,800,000 to 11,000,000 VND, depending on job performance.
• Salary, insurance, allowances: Salary increase based on job performance, commitment to fully comply with labor regulations (social insurance, health insurance, unemployment insurance, etc.), enjoy shift meal allowance, additional salary, performance-based bonuses, and business performance results.
• Welfare benefits: Uniforms, extracurricular activities as regulated by the company; eligible to purchase discounted air tickets exclusively for Vietnam Airlines employees under the Low Budget program of Vietnam Airlines Corporation.
• Training in airline customer service after being recruited and updated training to enhance professional expertise.

Working Environment:

• Working in a dynamic, friendly, and professional environment, participating in social activities and organizations of VNA Group such as Youth Union, Trade Union, and provided with conditions for party development.

Working hours: Shift work 24/7 (8 hours/day, at least 1 day off/week, following the provisions of labor law).

Application Documents:

• Job application form.
• Curriculum vitae with a 4×6 photo (taken within the last 6 months).
• Certified copies of birth certificate, degrees, certificates.
• Certified photocopy of ID card/citizen identification card.

Fill in the information in the Google form at the following link: https://docs.google.com/forms/d/e/1FAIpQLScFJQ9DoR01dr9FPAURWTIUjMCovVv-CCdeovb7nNJyMx96Fw/viewform?usp=sf_link